Sterling Automotive Repair Gets A+ Rating from Better Business Bureau

For Immediate Release: July 14, 2009
Media Information: Deb Newman, DNM/C, 630-846-4759

Sterling Automotive Repair, specializing in repair of domestic and foreign automobiles in Chicago’s western suburbs, has received the Better Business Bureau’s A+ rating, the highest achievable from the business and consumer rating organization. Sterling, located in the Fox Valley Mall area of Aurora, has been serving area residents for 15 years.

The Better Business Bureau is dedicated to creating a community of trustworthy businesses; setting standards for marketplace trust; encouraging and supporting best practices; celebrating marketplace role models, and; denouncing substandard marketplace behavior. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business.

The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business. These principles include Building Trust through a positive track record in the marketplace; Advertising Honestly by adhering to established standards of advertising and selling; Telling the Truth -honestly representing products and services; Being Transparent by openly identifying the nature, location, and ownership of the business, and clearly disclosing all policies, guarantees and procedures that bear on a customer’s decision to buy; Honoring Promises; Be Responsive-addressing marketplace disputes quickly, professionally, and in good faith; Safeguarding Privacy and Embodying Integrity in all business dealings, marketplace transactions and commitments.

Owner Fonda Vamvakas is proud of his rating and displays it proudly in his business. “I have a family-owned business that operates on Christian principals- we want to be sure customers are well taken care of, that we are putting them in a safe and well-maintained vehicle for a fair price. We work with area churches and organizations to ensure that our services are accessible to everyone,” he says. “In these tough economic times, it’s especially important to maintain your vehicle- putting off repairs can spell bigger trouble down the road- not to mention concerns for safety. We pride ourselves in making sure we can help as many people as possible. Our mechanics are professionally certified and we stand behind our work.”

Sterling Automotive Repair services include Tune-Ups, Factory Maintenance, Starting & Charging Systems, Brakes, Engine, Undercarriage, Exhausts, Transmissions, Intakes, Heating/Cooling Systems, Tire Balancing and Safety checks. They provide regular internet discounts and offer on line appointment scheduling and car care tips at www.sterlingautomotiverepair.com